Update the router's firmware if available.Also, make sure to install all the latest Windows 10 updates correctly.Run HP print and scan doctor by following directions from this link:.If it copies correctly then perform these steps: Now make photocopies directly from the printer without any communication from the computer. Then update the printer’s firmware by following instructions from this link: a USB cable by connecting it to your computer.
and follow instructions from the section “ Step 1: Reset the printer” Please perform a hard reset on the printer from this link.Did you run HP print and scan doctor and check again?.Did you try making photocopies directly from the printer?.Did this happen after a recent power outage or surge?.Superb diagnosis and great description of the issue. HP Instant warm welcome to the Hp community and a very good day to you.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.
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